Miscommunication in Multi-modal Collaboration

David R. Traum and Pierre Dillenbourg
David.Traum@tecfa.unige.ch and pdillen@divsun.unige.ch
TECFA, FPSE
Université de Genève
9, Route De Drize, BAT D
CH-1227 Carouge, Switzerland

Abstract:

We explore grounding and the sub-phenomena of miscommunication and repair from both theoretical and empirical perspectives. From a theoretical perspective, we classify several types of miscommunication, as action or perception failure, and part of a more general case of non-alignment of the mental states of agents. From an empirical perspective, we present a preliminary analysis of examples of miscommunication in multi-modal collaboration. These points of view converge towards a predictive model of grounding, which considers costs and benefits of performing grounding acts (including repairs of miscommunication).

• 1 Overview
• 2 What is Miscommunication?
• 3 Grounding
• 4 Experimental Setting
  • 4.1 The Multi-modal Communication Tools
  • 4.2 The Tasks
  • 4.3 Collected Data
  • 4.4 An Example of Grounding and Miscommunication
• 5 Observations on Grounding and Miscommunication
  • 5.1 Towards a predictive model of grounding
• 6 A Pedagogical Perspective on Miscommunication
• References
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