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Miscommunication in Multi-modal Collaboration

David R. Traum and Pierre Dillenbourg and
Université de Genève
9, Route De Drize, BAT D
CH-1227 Carouge, Switzerland


We explore grounding and the sub-phenomena of miscommunication and repair from both theoretical and empirical perspectives. From a theoretical perspective, we classify several types of miscommunication, as action or perception failure, and part of a more general case of non-alignment of the mental states of agents. From an empirical perspective, we present a preliminary analysis of examples of miscommunication in multi-modal collaboration. These points of view converge towards a predictive model of grounding, which considers costs and benefits of performing grounding acts (including repairs of miscommunication).

David Traum
Thu May 23 21:12:30 MET DST 1996