Curriculum Vitae

Education

Student in the field of educational technologies at the School of Psychology and Education (TECFA) of the University of Geneva/Switzerland, leading up to a Diplôme d'Études Supérieures (STAF: Sciences et Téchnique de l'Apprentissage et de la Formation), (as of October 2000).

Masters (Diploma) in Mechanical Engineering (major: Medical Engineering);
University Ulm/Germany "Fachhochschule Ulm" and University of Delaware/U.S.A.; (February 1995).
Thesis: "A Finite-Elements Study on the Mechanical Stresses in the proximal Femur

Experience

Engineer,  Hewlett-Packard (Suisse) S.A. renamed in Agilent Technologies (Suisse) S.A. after company split in November '99, in the Medical Customer Support Group, (September 1999 to June 2000).

• Provided expertise of medical HP products via phone and delivered service solutions to customers in Switzerland. This included on-site repairs and installations.
• Assisted in establishing a new quality system in the Medical Support Organization of Switzerland.

Engineer,  Hewlett-Packard GmbH, Ratingen/Germany in the Medical Response Center, (May 1996 - August 1999).

• Provided expertise of HP medical products to the Germany-wide clientele via telephone/modem. Focus on technical support and medical application of patient monitoring.
• Responsible for management of specifically sensitive customer accounts which included liaising with clients/users, interfacing with sales/marketing, and driving account needs and problems through to resolution.
• Co-author of parts of the Total Quality Management manual defining certain support processes.
• Established support of point-of-care products (i-STAT) in Germany.
• Deputized for customer engineers for in-service/training, on-site repairs and installations.

Research Assistant,  University of Delaware, Newark, DE/U.S.A. in cooperation with the A.I. duPont Institude, Children's Hospital, Wilmington, DE/U.S.A., (March - November 1994).
Analytical investigation into the effect of varying muscle loads on the stresses in the proximal end of an infant femur (diploma thesis) using PATRAN and ABAQUS numerical modeling programs (Finite-Elements).

• Collected input data, created and implemented the model, analyzed the results.
• Coordinated research with orthopedic doctors.

Other activities

Clinical Assistant,  Ulm/Germany (1991, '92 and '95) and Jung-Stilling Hospital, Siegen/Germany (winter 1995).
Worked as a temporary assistant at the intensive care unit and at various surgical wards.

Paramedic,  German Red Cross, Siegen/Germany, (December 1987 - March 1990, summer 1990 and 1991).
Trained and employed as a paramedic in the emergency rescue service.

Volunteer,  Bomberos Voluntarios, Quetzaltenango/Guatemala (March 1995).
Volunteered as a paramedic in the Guatemalean firebrigade.